By using this site you are agreeing to comply and be bound by these terms and conditions of use including our Privacy Policy.

Beepalace
46 Scott Close, Kings Somborne, SO20 6NS

If you order, your details will be added to a mailing list to receive updates on research and product information. Your privacy is respected and your details will not be shared or sold to any other companies. Please notify us in writing to the above address or e-mail info@beepalace.co.uk if you wish to be removed from our mailing list.

Product Pricing and Availability.

Prices applicable in the United Kingdom only.

As part of our policy of continuous product development, all specification, descriptions, images, prices and availability may be subject to change at any time without prior notification.

Although we do our utmost to ensure that information is correct there may be times when errors occur and we do not provide guarantee as to the accuracy, completeness or suitability of any of the information on this website including pricing.

Weights and dimensions are approximate.

Colour variation.

Colours may vary slightly from those shown on the website as the beepalaces are handmade in small batches.

Delivery and Returns.

Delivery.

We will inform you of delivery times as soon as is reasonably practical after receiving your order.

The beepalace is made by seasoned potters who do not rush their work to ensure a quality product is produced.

Delivery Charges.

For your convenience, deliveries do not need to be signed for and can be made to an address of your choice. If you give us specific delivery instructions (e.g. leave in garage) drivers will leave goods as requested. This is only applicable on orders which are delivered by our courier. Other orders which are delivered by Royal Mail are subject to Royal Mail delivery terms and conditions, as a result specific delivery instructions will not be adhered to.

Ordering from outside the UK.

Unfortunately we are currently unable to deliver outside the United Kingdom from this site.

Returns and No Quibble Guarantee.

For all items:
Our “no quibble” guarantee means that if for any reason you are unhappy with your purchase you should call us within 14 days to arrange return; we will replace the item or issue a full refund for the price you paid for the item.

Defective items:
You can always return items if they are defective. The beepalace is made of earthenware and may break if dropped. We will only accept responsibility for broken items if we are informed at the time of delivery. The beepalace may crack if exposed to frost. We recommend that it is kept in a cool place such as a garage or cellar over winter. We do not accept responsibility for frost damaged items. Please see below for details of how to return defective items to us.

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund you any reasonable delivery charges incurred in sending the item to you and your costs in returning it to us.

To return an item.

If you wish to return an item, please contact us by calling or e-mailing. Please include your contact details and the reason or their return and we can arrange for this to be returned.

This returns policy does not affect your statutory rights.

To cancel an item.

You have the right to cancel the contract for the purchase of a beepalace any time within 7 working days, beginning the day after the delivery date.

If you decide to cancel, please retain the delivery note and inform us by calling or e-mailing confirming that you wish to cancel and stating your contacts details and customer number.

Please note: you will be responsible for the costs of returning the goods to us unless we delivered them item to you in error or the item is faulty.

If we arrange for the items to be collected we will deduct the cost of doing so from the amount refunded. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item within 30 days.

Privacy.

Please refer to the Privacy policy.

Copyright.

This website and the product shown are subject to Copyright and/or Design Registration Protection. Other forms of registered intellectual property may exist from time–to–time.

beepalace reserves the right in its intellectual property rights. Copying is strictly prohibited.

What information we collect and why.

The information we gather from our customers is predominantly used to fulfil your orders but it can also help us to improve our services and to gather feedback (we always welcome feedback!), to keep you informed about products, offers or simply what’s going on in the world of solitary bees (via our e-mail newsletter) to help maintain the security of our service and enable third parties to perform functions on our behalf (our courier needs to know where to delivery your orders for instance).

Information you provide.

To fulfil your order and for internal analysis we collect the following data:

• Your name
• Your address
• Your phone number
• Your e-mail address

Should the recipient of your order be someone other than yourself (e.g. a gift we’ll also gather their name and address so that we can deliver that order).

If you subscribe to our e-mail newsletter your name and e-mail address will be used to personalise and deliver it. Other information may be collected should you provide it, through the Contact us form or e-mail for instance.

Information Automatically Collected.

The website will automatically collect information such as your web browser capabilities.

We use your web browser information to help tailor the appearance of the website to automatically take advantage of the features or limitations of your web browser.

E-mail communications.

To help us to keep our e-mails focused and relevant we may receive a notification whenever you open one of our e-mails. We do not send random marketing e-mails to personal e-mail addresses (spam).

How we use your information:

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. We do not sell or make available your details to any third party for its own use.

Any third party with access to our information must follow practices that are at least as protective as those described in this Privacy Policy. The types of company that may have access to your information include but are not limited to:

• Payment gateways.
• Couriers and delivery personnel; as well as your name and address, your phone number will be printed on the parcel label so that you can be contact should there be any problems with the delivery of your order and to ensure that your goods get to you as quickly as possible.
• Analytical software: we use Google Analytics to collect non-personal, aggregate data about visitors to our website (such as web browser information, screen resolutions and so on) which helps us make improvements.

How we secure your information.

• We use technology to encrypt the information you send us
• We do not store any credit card or payment information
• We maintain physical, procedural and electronic safeguards, including encrypting customer data held in our web database, to help keep your information private.
• However, you should be aware that, unless it is encrypted, information sent over the Internet (including by e-mail) is not secure and can be routed through servers held in a number of different countries. For your security when entering personal details online you should therefore look for websites that use SSL for encryption (they start with the prefix https://) and your web browser should display a padlock icon in the address bar.

Access and inaccuracies.

We aim to ensure that the information we hold about you will be accurate and up to date. You can contact us to check the information held on our back office systems.

If you find any inaccuracies please contact us and we will correct or delete them.